Terms of service

Version 1.3 · In force from 9 October 2026

These are the terms on which Souldi Labs SL provides Tulius. Where a signed pilot agreement exists between us and a customer, that agreement governs and these terms fill in what it does not say. Personal data is governed by a separate data processing agreement, not by these terms.

Tulius is offered to organisations, not to consumers. By using it you confirm you are acting for a business and are authorised to accept these terms on its behalf.

What the service is

Tulius reads the transcript of a sales call and proposes what should happen next — a follow-up email, a CRM note, a deal stage change, a record of the commitments made. It is offered as a pilot service to a small number of customers, and it is under active development.

A person approves everything

Tulius proposes; it does not decide. Nothing is sent to a customer, written to a CRM, or created in an issue tracker until a person at the customer has approved it. Proposals are sorted by a gate that measures its own uncertainty, and the ones it is less sure of are held back for review — but the gate is a filter, not a guarantee.

What we do not promise

A proposal may be wrong. Tulius extracts what it believes a call contained, grounded in the words of the transcript, and it can misread them. The reviewer is responsible for what they approve, and the service is provided without a warranty that any proposal is accurate, complete or fit for a purpose.

This is a pilot. We do not commit to uptime, and features may change or be withdrawn.

One customer per deployment

Each customer runs on a deployment of their own. We do not pool one customer's calls with another's, and we do not use one customer's data to improve the service for anybody else.

Capturing a call

Where a customer uses Tulius to capture a call, the customer is responsible for the lawfulness of the capture, the transcription and the analysis — not only of making a recording — and for telling the people on the call whatever they are owed. Tulius does not retain call audio. Audio is processed transiently during the call to create the transcript. Audio is still captured and processed in order to transcribe it, whether by a recorder that joins the call or, if the customer chooses it, in the browser of the salesperson who starts it, and the customer's obligations attach to that, including the notice the salesperson gives aloud when no recorder joins. What the processors involved keep is set out in the table under Who else is involved in our privacy page.

Whatever mechanisms we provide towards those obligations are an aid to them and never a substitute for them. The customer confirms that its instructions, its use of Tulius, the notices it gives to people on a call, and the systems it connects are lawful. The privacy policy sets out which of us answers for what.

What Tulius is not for

Tulius is not designed to infer or act on sensitive personal characteristics from a call, and must not be configured or used to do so. Its output must not be used to make or support decisions about hiring, dismissal, promotion, employee scoring or similar assessments of a worker.

Your data is yours

A customer can have any call and everything derived from it deleted at any time. Ending a pilot removes the deployment and everything in it.

Liability

To the extent the law allows, our total liability arising from the service is limited to the greater of the fees paid for it in the preceding twelve months and one thousand euros. Nothing here limits liability that cannot be limited under Spanish law, including for death or personal injury caused by negligence, for fraud, or for wilful misconduct.

Governing law

These terms are governed by Spanish law, and the courts of Spain have jurisdiction.

Who we are